Testimonials

May 5, 2020

Thank you Francine and Maria for the care and compassion you showed us and our dear little Shiraz. From the time we dropped her off to you we felt she was in good loving hands and the display when we picked her up was beautiful. The picture and poem, the hand drawing from Maria are all wonderful momentos of a much loved pet. Thank you for making this difficult time so much easier.
Caroline Dueck

May 5, 2020

My wife and I wanted to convey heartfelt thanks for the excellent manner in which you dealt with our loss. Your caring, understanding, and empathy shown were exemplary. You dealt with our pet Tyson with the utmost respect and dignity. Having to lose him after 17 plus years was painful and devastating. However, your calm and sensitive manner helped us greatly in dealing with our loss.

Your excellent professional assistance and sensitive attention to detail throughout the process provided us with emotional strength and comfort.

Once again, thank you for all your help and support during this most difficult time.

Pina and Marcello

February 22nd, 2020

This company is absolutely amazing. We contacted them when our cat Louis died and they were so caring and everything they did for us and him was wonderful.

They came and picked him up and Francine was so kind and easy to talk to. She gave us little things like poems, a little metal heart with a poem, and a small beautiful paper box with a butterfly on it. I got my dad to drill a little hole in the corner of the metal heart and I made a key chain out of it and hung it on the mirror in my car and it’s a sweet reminder of Louis.

When we went to pick him up the room was set up beautifully and there was a lovely set up for Louis. There was a picture of him with a poem beside it and the frame was gorgeous as well. The urn was perfect and there was a little heart shaped container with some of his hair. Everything was on top of a piece of material which had a hand painted picture of Louis with a butterfly on his nose with his name underneath. The whole set up was amazing, I cried when I saw it.

These ladies are so kind and caring. They’re the best pet funeral service. The amount of care they put into the loss of your animal is amazing. They go above and beyond expectations. Their prices and services are better compared to everywhere else. The experience of a pet loss is so emotional and paws at rest provides you with amazing services that honour your pet and allow this time to be more easier for you.

Thank you so much paws at rest for being so kind and genuine. You are the best at what you do.

Suzi Roy

May 17, 2019

When our little Bistro passed away at home there was no doubt that he would be cremated, we had done this before with our previous pets in order to honour their lives and provide us with a lasting memory of the many years of love and pleasure they provided us.
My wife and I were surprised to find a facility providing the help we needed right here in North Gower.
From the first phone call to Paws at Rest the morning of Bistros passing, thru the few hours later when we met Francine for the first time, we knew this was going to be simpler, easier and more comfortable than expected.
With Francine we felt we were in good hands, her office was not clinical, as we had experienced with past pet cremations, but uniquely welcoming to both of us and Bistro. Francine was genuinely empathetic to our loss, professional and thorough in explaining our options and at the end of the day both Francine and Maria provided a service beyond our expectations.
Paws at Rest, Francine and Maria, are uniquely qualified to do the outstanding job they do and we thank them both for helping us to honour Bistros memory.

Melina and Ian

April 23, 2019 – Scotia

I had the pleasure of meeting Francine while teaching a first aid course and learned all about the work she does both with her kennel and Paws at Rest. Francine was caring, attentive, and clearly very passionate about her work and the families she provides support to.

In December 2018 my wife and I had learned our 13.5 black lab Scotia had cancer and her time was limited. Sadly her time came much quicker than we could have ever expected and we had to make one of the toughest decision in our lives, to let her go. We placed a call to Francine and Maria at Paws at Rest to help us through this emotional and difficult process. Our main priority and concern was that our Scotia was treated with dignity, respect, and with the utmost comfort and ease for her end of life care. From the very first phone call we placed we received not customer service, not a cookie cutter run of the mill service. Francine provided personal, individualized, and prompt support as if Scotia was her pet and we were family. Francine sat with Scotia and my wife and I and spent time learning about Scotia and explaining to us all our options and what to expect. Francine brought Dr. Kitchen in to perform the procedure, who was absolutely amazing. Dr. Kitchen sat with us for quite some time explaining exactly what we would see/ could expect during the procedure. We were given all the time we needed and were not rushed. Francine and Dr. Kitchen were even kind enough to let us face-time the procedure for Scotia’s old owners so they could be part of it. Once the procedure was complete we all sat and shared stories and memories of Scotia, than Francine invited our other 2 dogs to come pay their respects and say bye to Scotia. She was peacefully placed in a comfortable bed with her blankets, favorite ball, and leash. We were given the option of helping carry her out to the van, which was very emotional, but such an honor. Francine kept in touch with us over the next week and provide updates and to make sure we were holding up ok, and made sure we knew she was a call or email away if we needed anything.

When Scotia was ready to be picked up after cremation Francine booked us in for private appointment at their office in North Gower. When we arrived we were blown away with the beautiful display Francine and Maria had made to display Scotia. There were beautiful candles and flowers, and a custom hand drawn cloth with a rainbow and Scotia’s name on it. We were also surprised with a special ornament with Scotia’s picture in it. We were then invited to walk out the garden to place Scotia’s plaque on the memorial wall. This was such a touching tribute to Scotia and something we will continue to visit!

We are so grateful that we crossed paths with Francine and Paws at Rest and would highly recommend their support during your pets end of life transition. This is how all pets should leave this world!

Jay and Leslie Abramovitch

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